My order is missing. What should I do?

We are sorry to hear that you have not received your order. Delivery times and trackability can vary based upon your shipping method.

If you feel that your package is still lost after the expected delivery time and you chose a trackable shipping method, please kindly use your tracking number to check the shipment status and contact your postal office.

If after checking with the postal office, you still do not know the whereabout of your box, please contact us at weloveyou@tokyotreat.com to let us know your order number so we can investigate the issue further for you.

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