What is your refund policy?

Any amounts paid for the boxes and services are final and non-refundable.  Please cancel the subscription before the renewal date if you do not wish to be charged for future boxes. You can check how to cancel your subscription here.

We may suspend or terminate your account and/or payment functionality, and suspend or cancel any pending box shipments, if there is a dispute from your credit card company/PayPal, or if your credit card company/PayPal notifies us of actual or suspected fraud on your credit card account.

If you decide to open a case with PayPal/Stripe, please note that they have the final decision about the claim.

If you encounter any payment issues, please contact us at https://tokyotreat.com/contact/support.