When does my box ship and how long will it take to arrive?

We ship your box immediately (within 3 business days) after the order is placed.
We estimate the boxes to arrive within 2-4 weeks after the shipment date depending on your location.

Please note that if you have a prepaid multi-month subscription (3/6/12 Month Prepaid Plan), your second month’s box forward will be sent out with our first batch of shipments, earlier than shipment for Monthly Plan.

You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.

If you haven't received your box by the expected arrival time, we suggest you wait until 6 weeks before submitting any inquiries.

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