We ship your box immediately (within 3 business days) after the order is placed.
We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box forward will be sent out with our first batch of shipments.
You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.
If you haven't received your box by the expected arrival time, we suggest you wait until 6 weeks before submitting any inquiries.
Also check "Shipping schedule during Christmas and New Year holiday": https://help.tokyotreat.com/hc/en-us/articles/360014577594-Shipping-schedule-during-Christmas-and-New-Year-holiday