After the order is placed, your box is immediately prepared and packed (within 3 business days) to be handed over to Japan Post.
We estimate the boxes to arrive within 14-28 business days after the shipment date depending on your location.
Please note that if you have a prepaid multi-month subscription (3/6/12 Month Prepaid Plan), your second month’s box forward will be sent out with our first batch of shipments, earlier than the shipment for Monthly Plan.
You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.
If you haven't received your box by the expected arrival time, we suggest you to wait until 42 days after shipment date before submitting any inquiries.
Due to changes in our shipping regulations following tracking and insurance add-ons, please note the information below:
- Customers who created the order before the tracking and insurance add-on (April 17th 2019) can only open an inquiry within 60 days of shipment date.
- Customers who created the order after the tracking and insurance add-on (April 17th 2019) can open an inquiry after 60 days of shipment date.