When does my box ship and how long will it take to arrive?

After the order is placed, your box is immediately prepared and packed (within 3 business days) to be handed over to Japan Post.

We estimate the boxes to arrive within 14-28 business days after the shipment date depending on your location.

Please note that if you have a prepaid multi-month subscription (3/6/12 Month Prepaid Plan), your second month’s box forward will be sent out with our first batch of shipments, earlier than the shipment for Monthly Plan.

You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.

If you haven't received your box by the expected arrival time, we suggest you to wait until 42 days after shipment date before submitting any inquiries.

Please note that all delayed shipments must be reported to Support within 60 days of shipping date to qualify for further investigation or compensation.

Have more questions? Submit a request


Powered by Zendesk