My box is missing an item or is damaged/broken. What should I do?

In the case an item comes damaged or is missing, please contact our customer support team and we'd be happy to resolve your request. We request a photo of the damaged item with your submission to expedite a resolution.

Kindly note that all missing or damaged shipments or items must be reported within 60 days of shipping to qualify for further investigation and compensation.

Validity of a damaged item will be at the discretion of the support agent. 

Any damages to the boxes or the packaging of a product will not quality for replacement if the content is undamaged. Broken items such as cookies, chips, or other fragile snacks also may not quality for replacement. 

Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

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