When will my box ship, and how long will it take to arrive?

After the order is placed, your box is immediately prepared and packed (within 3-5 business days) to be handed over to the delivery courier.

The estimated delivery time is based on your country's shipping method:

• DHL shipping: 3-5 days

• Express Shipping (For US YumeTwins and nomakenolife subscribers): 5-10 days

• JapanPost Priority Shipping: 14-28 days

• Surface Mail: 60-90 days.

Please note that if you have a prepaid multi-month subscription (3/6/12 Month Prepaid Plan), your second month’s box forward will be sent out with our first batch of shipments, earlier than the shipment for Monthly Plan.

You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.

If you haven't received your box by the expected arrival time, please contact your local post office by providing the tracking number or contact our support team from the Open Ticket section on this app.

If your box is shipped with DHL, please contact DHL directly if you encounter any shipping issues (stolen box, delivered to the wrong address, etc). Kindly note that we may not be able to offer any help if you contact us more than 1 month after the final tracking status is delivered.