When will my order arrive?

The shipping times depends on the shipping method you choose on the checkout. 
The shipping times displayed on our website are average durations in business days, based on information provided by Japan Post.

Please note that the order processing time of 72 hours is separate from the shipping time (see Processing Time for more information). In some cases, shipments can take longer, especially during high seasons like Christmas. 

If a shipment is taking considerably more time than usual (over 2 weeks for Express, or 3 weeks for Standard), please have your tracking number handy and get in touch with your local post office. Sometimes the tracking status doesn't get properly updated even though your shipment is already at the post office or stuck at customs inspection.

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