Customer Portal can only be accessed after your registered email address is verified.
To resend your verification email, you can follow the steps below:
- Go to https://my.tokyotreat.com/users/sign_up
- Fill only the 'email address' field with your registered email address, click the 'sign up' button
- Click the 'resend activation email' link
- Check for the activation email in both your inbox and spam folder or search email@example.com / firstname.lastname@example.org / email@example.com in your email.
Please note that the verification link is only valid for 4 hours.
If this does not solve the situation, please head here https://tokyotreat.com/contact/support and follow further instructions on the website.