Who can use the tracking and insurance add-on?

Everyone can use this feature!

While everyone can use it, there is a difference of the option depending on where you are. The specified countries are listed below.

A. You can choose tracking add-oninsurance add-on or tracking+insurance bundle add-on plus faster delivery time (2 weeks) if you are from the following countries:

  • Asia: Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Philippines, Rep. of Korea, Singapore, Thailand, Vietnam, Guam, Saipan, Midway, Northern Mariana Islands, Wake
  • Oceania: Australia, New Zealand, America Samoa
  • North, Central, South America: Canada, U.S.A. & overseas territories (Puerto Rico, Virgin Islands)
  • Middle East: Israel, Turkey
  • Europe: Austria, Belgium, Denmark, Finland, France*, Germany*, Great Britain, Greece, Hungary, Ireland, Italy, Netherlands*, Norway, Poland, Russia, Spain*, Sweden, Switzerland
  • Africa

Note: For France, Germany, Netherlands and Spain, subscribers have to purchase the tracking add-on since Japan Post does not support non-trackable shipping method.

B. If you are from the following countries, you can only choose tracking add-on or tracking+insurance bundle add-on:

  • Mexico
  • Colombia
  • Brazil
  • Argentina
  • Chile

C. If your country is not listed above, you can choose tracking add-oninsurance add-on or tracking+insurance bundle add-on but with normal delivery time (4 weeks).

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