If I purchase the insurance add-on, when can I claim the refund?

You can claim your insurance immediately if your box has not arrived in 60 days after the shipment date, and you have 30 days to submit the claim request, thus, you have 90 days time limit in total to claim the refund.

 

UPDATE: Due to recent events regarding COVID-19, shipments may take longer than usual and we have to make some adjustments to the insurance claim policy.

As of March 1st, 2020, insurance refund can be claimed if your box has not arrived in 90 days after shipment date, and you will still have 30 days to submit the claim which gives you 120 days time limit in total to claim the refund. Thank you for your understanding.

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