What causes are covered in my insurance?

If you have insurance add-on applied, you are fully covered and will be eligible to receive a full refund in the case your box is damaged or missing. This includes cases such as:

  • Damages that occurred during shipment from Japan to destination
  • Boxes stolen due to theft
  • Missing during transit
  • Missing or damaged goods due to natural disasters i.e. flood, fire, hurricane etc.
  • Mishandling by mail carrier
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