FAQ Regarding COVID-19 Corona Situation

Due to the uncertainty of recent global events and the impact of COVID-19, many of our community have reached out to us with questions. We hope to provide our community with updated, accessible information regarding our situation during this global crisis.

 

Are you still shipping orders? 

Yes, we’re still processing orders for shipment as usual at our warehouse. We highly recommend that you register an accessible home address, instead of business addresses. 

Please note that some shipping methods are unavailable to some countries at the moment due to temporary mail service suspension from Japan Post.

 

Can you ship to my country?

Due to the temporary suspension in certain Japan Post mail services, some shipping methods  for JapanHaul orders will not be available until normal postal operations are resumed. Notably, Saver (SAL) is not available at this time. 

Express (EMS), Standard (E-Packet), and Priority Shipping (D-Mail) are available for the following countries:

Andorra, Australia, Bolivia, Bosnia and Herzegovina,Botswana, Cambodia, Cameroon, Canada, Cook Islands, Denmark, Falkland Islands (Malvinas), Faroe Islands, Finland, France, French Guiana, French Southern Territories, Germany, Gibraltar, Greenland, Guadeloupe, Guam, Guernsey, Heard Island And Mcdonald Islands, Hong Kong, Iceland, Isle of Man, Kazakhstan, Korea (Republic of), Lebanon, Macao, Malaysia, Marshall Islands, Martinique, Mexico, Micronesia, Monaco, Myanmar, Nauru, Netherlands, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Palau, Philippines, Puerto Rico, Qatar, Saint Kitts And Nevis, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Solomon Islands, South Georgia And The South Sandwich Islands, Swaziland, Sweden, Taiwan (Republic Of China), Tajikistan, Thailand, Timor Leste, Tokelau, Tonga, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Yemen, Jersey, Vietnam.

If you live in a country not listed above, Japan Post has unfortunately suspended all shipping methods due to Covid-19. As a result, we are unable to ship your order at this time until further notice. We will, however, hold your packages and ship them immediately when Japan Post resumes services to your country.

 

What will happen to my order that has already shipped?

Any order that has already been shipped should still make its way to you, although it may take longer than usual to arrive due to the current situation.

 

Are you taking any measures when handling the orders?

Yes we are!

We are ensuring that all of our staff are adhering to an even higher standard of hygiene and cleanliness. Our products are always kept in a safe environment and we will continue to ship them out to you efficiently and carefully.

 

Will my package be infected with Coronavirus?

The short answer is no. However, we understand your concerns, and if you would like to find out more about COVID-19, please read the following valid information from WHO: Q&A on COVID-19

 

Will my items be delayed?

Although packages are still leaving our warehouse as usual, external factors such as tightened customs scrutiny, as well as local government lockdowns will likely affect the delivery time. We will continue to monitor the situation very closely and provide updates where possible. 

 

Stay healthy. Stay safe.

We understand that many members of our community are enduring hardships right now as the result of COVID-19, and we wanted to let you know that we stand with you. Stay healthy, strong and safe.

We will keep the information on this page updated, and if you have a concern that is not addressed here, please do not hesitate to contact us as we are always happy to help!

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