Changes Starting From August Box - Major Shipping Method Updates

Important Announcement Regarding International Shipping

Starting from August Box, we will be shipping the vast majority of our boxes only via DHL, removing the Surface Mail shipping option. Unlike government postal services such as USPS, Canada Post and Royal Mail, the private courier DHL is not experiencing shipping delays due to COVID-19, and everyone is guaranteed to receive their box within 2-5 days after shipping.

We have received a lot of positive feedback from customers who have earlier opted for the DHL shipping option. Using DHL, customers are able to reliably track the shipment of their box and receive it quickly and safely, which we feel, is most important during these uncertain times. By doing so, we hope to reduce the number of delayed boxes and uncertainty that come with boxes that can’t be tracked.

For countries that don’t support DHL shipping, we’ll be shipping your boxes with Japan Post Priority Shipping + Tracking. 

Please see our comprehensive Country List below to check which shipping method your country falls under.


Available Shipping Option

Starting from August box on, we will be shipping most of our boxes through DHL or Japan Post Priority Shipping + Tracking from their next box onward. By doing this, you will be able to track your box and receive it quickly and safely.

If you’d rather not pay the $10.95 shipping fee you can select to skip your box and switch it for the next box available, once shipping resumes as usual.

The deadline to choose either of these options will be 6/30/2020 23:59 JST. If we don’t hear from you before this time, your box will be shipped by default (DHL or Japan Post Priority Shipping + tracking). Please head to the Customer Portal to make your choice.


Country List and Available Shipping Method

Please find a full list of the countries we ship to and which shipment method is available to that location.

Please note that these shipment methods are not interchangeable, but may be subject to change depending on the most recent international shipping situation developments

Tips: Ctrl + F your country name to swiftly find out which group it belongs to!

DHL - Country Group 1 (Estimated Delivery Time - 2~5 Days/ $8.95 Shipping Fee)

Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Cook Islands, Fiji, Guam, Hong Kong, India, Kiribati, Republic of Korea, Lao People's Democratic Republic, Macao, Malaysia, Marshall Islands, Micronesia, Myanmar, Nauru, New Caledonia, Niue, Palau, Philippines, Samoa, Singapore, Solomon Islands, Taiwan Republic Of China, Thailand, Timor Leste, Tonga, Tuvalu, Vanuatu, Vietnam

DHL - Country Group 2 (Estimated Delivery Time - 2~5 Days After Shipping/ $10.95 Shipping Fee)

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Greece, Vatican City State Holy See, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, New Zealand, Papua New Guinea, Romania, San Marino, Slovenia, Sweden, Switzerland, United Kingdom*, United States

*UK will use DHL for YumeTwins and nomakenolife, and Priority Shipping+Tracking for TokyoTreat

Priority Shipping + Tracking - (Estimated Delivery Time - 14~28 Days After Shipping/ $10.95 Shipping Fee)

Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, China, Ecuador, Falkland Islands (Malvinas), Faroe Islands, Finland, French Southern Territories, Gabon, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Indonesia, Isle of Man, Jersey, Kazakhstan, Lebanon, Mexico, Netherlands, Norway, Pitcairn, Poland, Portugal, Qatar, Serbia, Spain, Sudan, Suriname, Tajikistan, Tunisia, Turkey

Surface Mail - (Estimated Delivery Time - 60~90 Days After Shipping/ Free Shipping)

Albania, Algeria, Angola, Antigua and Barbuda, Aruba, Barbados, Belarus, Belize, Bermuda, Botswana, British Virgin Islands, Cameroon, Costa Rica, Cuba, Dominican Republic, Egypt, El Salvador, Ethiopia, French Guiana, Georgia, Ghana, Guyana, Israel, Jamaica, Jordan, Kenya, Kyrgyzstan, The Former Yugoslav Republic Of Macedonia, Madagascar, Malawi, Maldives, Mauritius, Republic of Moldova, Montenegro, Morocco, Mozambique, Namibia, Nicaragua, Nigeria, Norfolk Island, Oman, Peru, Puerto Rico, Réunion, Russian Federation, Rwanda, Saint Kitts And Nevis, Saudi Arabia, Senegal, Sierra Leone, Slovakia, South Africa, United Republic Of Tanzania, Togo, Trinidad and Tobago, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, U.S. Virgin Islands,  Zambia, Zimbabwe

Skip Option Only

Argentina, Bahrain, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Côte D'Ivoire, Djibouti, French Polynesia, Guatemala, Heard Island and Mcdonald Islands, Honduras, Islamic Republic Of Iran, Iraq, Kuwait, Martinique, Mongolia, Nepal, North Korea, Pakistan, Panama, Paraguay, Saint Pierre and Miquelon, South Georgia And The South Sandwich Islands, Sri Lanka, Swaziland, Syria, Tokelau, Turkmenistan, Uruguay, Yemen, Venezuela

What happens after the COVID-19 shipping restrictions are lifted?

Some of you may wonder what will happen once Japan Post lifts the current shipping restrictions that were caused by COVID-19. 

We're planning to continuously evaluate the different shipping methods and the status of Japan Post and select the most reliable courier available per location.

We will notify you in advance if there are any changes.

Have more questions? Submit a request


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