General FAQ Regarding COVID-19 Situation

Are you still shipping orders? 

Yes, we’re still processing orders for shipment as usual at our warehouse. We highly recommend that you register an accessible home address, instead of business addresses. 

Please note that some shipping methods are unavailable to some countries at the moment due to temporary mail service suspension from Japan Post.

 

Can you ship to my country?

With the temporary mail service suspension announcement from Japan Post, there will be some adjustments for our shipments. We categorized the countries into three different groups: Group 1 (countries we can ship to using Priority Shipping method), Group 2 (countries we cannot ship to due to unavailable shipping method) and Group 3 (countries we can ship to with the Surface Mail method). Kindly check our latest shipping information here.

 

Will delivery time be affected by COVID-19?

Although we will still ship packages as usual, external factors such as tightened customs scrutiny, as well as local government lock-downs will affect the delivery time. Shipment to the US might be particularly affected due to fewer and suspended flights out of Japan, based on Japan Post 4/9 announcement. We will continue to monitor the situation very closely and provide updates where possible. 

We kindly ask for your patience as packs are delivered over the coming weeks and months. Please also check with your local postal service for country-specific coronavirus updates:

 

Are you taking any extra measures when handling the orders?

Yes we are! We are ensuring that all of our staff are adhering to an even higher standard of hygiene and cleanliness. Our boxes are always kept in a safe environment and we will continue to ship them out to you efficiently and carefully.

 

Will my package be infected with Coronavirus?

The answer is no. However, we understand your concerns, and if you would like to find out more about COVID-19, please read the following valid information from WHO: Q&A on COVID-19

 

Stay healthy, stay safe.

We understand that many members of our community are enduring hardships right now as the result of COVID-19, and we wanted to let you know that we stand with you. Stay healthy, strong and safe.

We will keep the information on this page updated, and if you have a concern that is not addressed here, please do not hesitate to contact us as we are always happy to help!

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