Starting with the October 2022 Box, the monthly Subscription Cycle will begin on the 16th of the month and end on the 15th of the following month. These changes are made so our monthly themes can be more aligned with seasonal and Japanese events and holidays you all love!
Example of Subscription Cycle:
Previous:
“October Box” -> Available between September 1st, 00:00 JST - September 30th, 23:59 JST
“November Box” -> Available between October 1st, 00:00 JST - October 31st, 23:59 JST
New:
“October Box” -> Available between September 16th, 00:00 JST - October 15th, 23:59 JST
“November Box” -> Available between October 16th, 00:00 JST - November 15th, 23:59 JST
That means your next billing (renewal/payment) date will automatically reflect the 15-day shift as well.
Example of New Payment Dates (Reflected from September 1st, 2022)
Previous:
“October Box” -> Billing payment date: September 1st
“November Box” -> Billing payment date: October 1st
New:
“October Box” -> Billing payment date: September 16th
“November Box” -> Billing payment date: October 16th
Q: Why did you change the monthly subscription cycle?
A: We made this change so that you can experience seasonal festivities and Japanese holidays closer to the actual event, starting with the Halloween-themed box that will be available between September 16th, 2022 - October 15th, 2022.
Q: Where can I see my next renewal date?
A: You can see it on the “my subscription status” section on your Customer Portal like the screenshot below.
Q: Is it possible to change my billing payment date?
A: To change your billing payment date, please contact our Support Team via Customer Portal.
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