SUBSCRIPTION BOXES
Find out the answers to your questions regarding TokyoTreat, YumeTwins and Nomakenolife!
TokyoTreat
YumeTwins
nomakenolife
THE ALL NEW NOMAKENOLIFE
About the ALL NEW Customer Portal
- About the new customer portal
- How do I cancel my subscription?
- How do I reactivate my cancelled subscription?
- I can’t access my customer portal. What should I do?
- How do I change my subscription?
- How do I skip a month?
Billing & Payment
- Can I purchase only one box without subscribing?
- When is the cut-off date?
- When I sign up for a 3, 6 or 12 months plan, is it all charged up front?
- When will I be charged?
- What currency are you using?
- What payment methods can I use?
Shipping
- What countries do you ship to?
- How much is shipping?
- When does my box ship and how long will it take to arrive?
- Do you provide tracking information?
- How do I change my shipping address?
- My box is missing an item or is damaged/broken. What should I do?
Shipping Tracking and Insurance Add-on
- What is tracking and insurance add-on?
- Who can use the tracking and insurance add-on?
- How to Apply the Add-on(s) for My Current Subscription?
- How to Purchase Add-on(s) for My Next Renewal?
- What causes are covered in my insurance?
- Can I purchase the add-on for my on-going subscription?
Streaks
Give Gift
Affiliate Program
- What is affiliate program?
- Who can join the affiliate program?
- How to join the affiliate program?
- What is the difference between affiliate and referral program?
- How do I get a free box to be reviewed?
- How to know that I am eligible to get a free box?