Ichigo App

About Ichigo App

• What is Ichigo App?

Account

• How do I delete my account?
• How can I change my password?
• How do I manage my account information?
• Where can I utilize my Ichigo App account?
• I forgot my password. How can I reset it?

Shipping

• Can I get a refund since my order hasn’t arrived?
• My order is missing. What should I do?
• How to track my box?
• Does the shipping fee cover customs fees and taxes?
• Shipping Information
• How can I change my shipping address?

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Payment

• How can I apply a voucher code? Is it possible to use more than one coupon code?
• When signing up for a 3, 6, or 12-month subscription plan, is the entire fee charged upfront?
• What is your refund policy?
• I'm having trouble with payment. Can you help?
• What is the currency used for transactions?
• What payment methods are available for use?

Subscription

• How can I manage My Subscription and Gift Plan?
• Help, I can't redeem the gift!
• How does the Gift Plan work?
• What is the Purchase as Gift Option?
• Help! My snacks are expired!
• Do you offer options for vegan-only or halal-only boxes?

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One-Off Item

• How do we get information about products' ingredients?
• What is the difference between one-off item and monthly subscription boxes?

Rewards

• Subscription Box Leaflet Coupons
• What is the benefit of each Level?
• What is Coins, and how can it be utilized?
• What is Annual Purchase (AP), and how can it be utilized?
• What is Reward?
• Gift Card FAQ - Ichigo App

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