Warranty & Return Policy

Characteristics of Handcrafted Products:

Please note that certain natural characteristics of handcrafted products are not considered defects. These include:

1. Differences in wood grain or finish
2. Burn marks or small blemishes
3. Slight asymmetry due to manual assembly or engraving
4. These traits are part of the uniqueness and individuality of each handmade piece.

Returns Not Accepted for Customer Preference:

We do not accept returns or exchanges for any reason related to customer preference.

Returns and Exchanges for Defective or Incorrect Items:

If you receive an item that is defective or different from what you ordered, please contact us within 7 days of delivery. After reviewing and confirming the defective or incorrect items, we will arrange a replacement of the original product at no extra cost. In such cases, we will cover all shipping costs associated with the return and replacement.

Defective or Incorrect Item Returns Not Accepted If:

1. More than 7 days have passed since delivery
2. The product has been used, including product testing
3. The item has been damaged due to improper storage or handling after delivery (e.g., exposure to moisture, heat, or acids causing rust or deterioration)

If you have any questions or concerns regarding your item, please reach out to our team immediately.