Help! My box has not arrived yet!

All boxes will be shipped by a third party carrier. If your shipping method without tracking and your order gets lost during transit, we unfortunately cannot offer a refund or reshipment as the status and location of the package is out of our control.

You would be eligible for a reshipment if your order has been confirmed as returned to our warehouse by the carrier and our team. After the return confirmation, we can reship your order. Please note you will need to pay the reshipping fee.

Kindly check your tracking progress and contact the local post office regularly to avoid the box is being returned to us. 

Due to the uncertainties surrounding the COVID-19 pandemic and its impact on global shipping, shipment and delivery may take longer than usual. 

 

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