TokyoTreat
- What is TokyoTreat?
- What do I get in my TokyoTreat box?
- Do you provide allergy information or offer a custom box to fit my dietary restrictions?
- Do you offer a vegan-only or halal-only box?
- Can I purchase TokyoTreat past boxes?
- What should I do if my snacks are expired?
Sakuraco
- What is Sakuraco?
- What do I get in my Sakuraco box?
- Do you provide allergy information or offer a custom box to fit my dietary restrictions?
- Do you offer a vegan-only or halal-only box?
- Can I purchase Sakuraco past boxes?
- What should I do if my snacks are expired?
Sakuraco Premium Tea Pairing
YumeTwins
nomakenolife
Subscription Extension Period
- FAQ Regarding Sakura Nights Snackfest box Sale Extension! (April 2025 Update)
- FAQ Regarding Moonlit Sakura box Sale Extension! (April 2025 Update)
- FAQ Regarding Seasons of Sakura box Sale Extension! (March 2025 Update)
- FAQ Regarding Cherry Blossom Bites box Sale Extension! (March 2025 Update)
- FAQ Regarding Project: Dreamy Duet box Sale Extension! (January 2025 Update)
- FAQ Regarding Holidays in Hokkaido box Sale Extension! (December 2024 Update)
Managing Subscription from The Customer Portal
- What is Customer Portal?
- How to contact the Support Team from the Customer Portal?
- Help, I can’t access my customer portal! What should I do?
- How can I change the length of my subscription plan?
- How do I skip a month?
- How can I change my shipping address?
Billing And Payment
- Does the shipping fee include customs fees and taxes?
- What is your refund policy?
- What currency do you use?
- Can I purchase only one box without subscribing?
- When will I be charged?
- When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?