TokyoTreat
- What is TokyoTreat?
- What do I get in my TokyoTreat box?
- Do you provide allergy information or offer a custom box to fit my dietary restrictions?
- Do you offer a vegan-only or halal-only box?
- Can I purchase TokyoTreat past boxes?
- What should I do if my snacks are expired?
Sakuraco
- What is Sakuraco?
- What do I get in my Sakuraco box?
- Do you provide allergy information or offer a custom box to fit my dietary restrictions?
- Do you offer a vegan-only or halal-only box?
- Can I purchase Sakuraco past boxes?
- What should I do if my snacks are expired?
Sakuraco Premium Tea Pairing
YumeTwins
nomakenolife
Subscription Extension Period
- FAQ Regarding Project: Winter Duet Sale Extension! (December 2025 Update)
- FAQ Regarding Holidays in Japan Sale Extension! (December 2025 Update)
- FAQ Regarding Snackin' Wonderland box Sale Extension! (December 2025 Update)
- FAQ Regarding Nikko's Autumn Splendor box Sale Extension! (October 2025 Update)
- FAQ Regarding Snacktacular Halloween box Sale Extension! (October 2025 Update)
- FAQ Regarding Autumn Moon Festival box Sale Extension! (September 2025 Update)
Managing Subscription from The Customer Portal
- What is Customer Portal?
- How to contact the Support Team from the Customer Portal?
- Help, I can’t access my customer portal! What should I do?
- How can I change the length of my subscription plan?
- How do I skip a month?
- How can I change my shipping address?
Billing And Payment
- Update for U.S. Subscribers Regarding Tax (Updated on August 26, 2025)
- Does the shipping fee include customs fees and taxes?
- What is your refund policy?
- What currency do you use?
- Can I purchase only one box without subscribing?
- When will I be charged?
Shipping
- FAQ Regarding U.S. Holiday Express Shipping (Update on December 1, 2025)
- Shipping Information
- How much is the shipping fee?
- What should I do if my box is missing an item or arrives damaged?
- When will my box ship and how long until it arrives?
- What should I do if my order hasn’t arrived?