How to contact the Support Team from the Customer Portal?

You can access the Customer portal on this link: 

• https://my.tokyotreat.com for TokyoTreat subscribers
• https://my.yumetwins.com for YumeTwins subscribers
• https://my.nomakenolife.com for nomakenolife subscribers.
• https://my.sakura.co for Sakuraco subscribers.

1. Log in to your Customer Portal and click the "Need Help?" button on the left bar.

2. Click the “Open Ticket” button.

2. Choose the category based on your issue. 

3. Write down the issue that you are experiencing thoroughly.
4. Click the “Open Ticket” and the ticket will be sent to our Customer Support immediately.

5. After you send the ticket, you can check any updates and conversation history by clicking the “View Ticket” button.

If you can't access your Customer Portal, please follow the steps below:

1. Visit our website and find the “Contact” button.

2. Choose the category that fits your current inquiry. After you write down your current inquiry, click the “Submit” button

3. Your ticket would automatically be sent to our Customer Support team and please wait for the reply!