You will be eligible for a refund only if your package has been successfully returned to our office. Once we receive the returned box, our team will reach out to you with details regarding the amount refundable for your order.
If you selected a trackable shipping method, we strongly recommend using your tracking number to check the latest shipment status. You can do this by visiting the shipping carrier’s website or contacting your local post office to confirm the whereabouts of your package.
We sincerely regret any inconvenience caused by shipping issues. However, if you chose a non-trackable shipping method, please understand that we cannot offer a refund for lost or delayed shipments unless the package is physically returned to our office. As shipping method selection is the customer’s responsibility, we kindly ask for your understanding in this matter.
One of the most common causes of lost packages is an incorrect shipping address. To prevent delivery issues, please double-check and ensure that your shipping address is accurate and complete when placing your order.
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