ICHIGO App

About the ICHIGO App and Subscription Service

• What is ICHIGO App?
• What is TokyoTreat?
• What is Sakuraco?
• What is YumeTwins?
• What is nomakenolife?

One-Off Item

• What is the difference between a one-off item and a monthly subscription box?
• Where can I find information about a product's ingredients?

Subscription

• Can you explain the subscription cycle?
• Can I purchase only one box without subscribing?
• Can I purchase past boxes?
• How do I manage my subscription and gift plan?
• How can I cancel my subscription?
• How do I reactivate my canceled subscription?

Products

• What should I do if my snacks are expired?
• Do you offer a vegan-only or halal-only box?
• Do you provide allergy information or offer a custom box to fit my dietary restrictions?

Account

• Where can I manage my account details?
• Where can I use my ICHIGO App account?
• How do I change my password?
• How can I reset my password if I forgot it?
• How can I delete my account?

Shipping

• Shipping Information
• Can you ship to Japan?
• How are packages shipped?
• Does the shipping fee include customs fees and taxes?
• When will my box ship and how long until it arrives?
• How can I get my tracking number?

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Payment

• Frequently Asked Questions About VAT
• What currency do you use?
• What payment methods are available?
• When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
• How do I apply a coupon code, and can I use more than one?
• What should I do if I'm having trouble with payment?

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Rewards

• What is Reward?
• What are Coins and how can I use them?
• What is Annual Points (AP) and how can I use it?
• What are the benefits of each level?
• Subscription Box Leaflet Coupons
• ICHIGO App Gift Card FAQ

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Gift Plan

• What is the Purchase as Gift Option?
• How does the Gift Plan work?
• What should I do if I can't redeem my gift?