Important! Major Shipping Method Updates!

Important Announcement Regarding International Shipping

Starting from August 2020 Box, we will be shipping the vast majority of our boxes via DHL, removing the Surface Mail shipping option. Unlike government postal services, the private courier DHL is not experiencing shipping delays due to COVID-19, and everyone is guaranteed to receive their box within 2-5 days after shipping.

We have received a lot of positive feedback from customers who have earlier opted for the DHL shipping option. Using DHL, customers are able to reliably track the shipment of their box and receive it quickly and safely, which we feel, is most important during these uncertain times. By doing so, we hope to reduce the number of delayed boxes and the uncertainty that comes with boxes that can’t be tracked.

For countries that don’t support DHL shipping, we’ll be shipping your boxes with Japan Post Priority Shipping + Tracking. 

Please see our comprehensive Country List below to check which shipping method your country falls under.

1/19/2021 Important Update

Due to COVID-19 related global shipping price increases from shipping companies for 2021, we have to make a small adjustment to our shipping fees. The new shipping fee will only increase by $1.55 for all trackable shipping methods. 

So, if the shipping method for your country is DHL/Priority Shipping+tracking/Express Shipping+tracking, the shipping fee for Group 1 will be $10.50/box and for Group 2 it will be $12.50/box. 

Please note, if you have already subscribed to our prepaid plan (3/6/12 months) after 1st November 2020, and have paid the full amount upfront, you will not be affected by the new shipping fees until your plan renews.

However, if you have subscribed to our prepaid plan (3/6/12 months) before 1st November 2020, or are a monthly subscriber, and pay the shipping fee monthly, your new shipping fee will take place on 1st February 2021.

11/1/2020 Important Update

For US Based YumeTwins and nomakenolife Subscribers: 

We’ve been exploring new shipping options that will help our subscribers avoid potential customs fees while still having fast shipping and tracking capabilities. 

From 11/1/2020, we will be partnering with a new shipping partner who will be delivering your box from our Tokyo warehouse to your door. They will hand it to USPS once it reaches the US and they will handle the final delivery.

With our new shipping partner, you’ll still get the same express experience with an estimated shipping time of 5 - 10 days after shipping and detailed box tracking, so you can keep track of it every step of the way! 

Available Shipping Option

Starting from August box on, we will be shipping most of our boxes through DHL or Japan Post Priority Shipping + Tracking from their next box onward. By doing this, you will be able to track your box and receive it quickly and safely.

The deadline to choose either of these options will be 6/30/2020 23:59 JST. If we don’t hear from you before this time, your box will be shipped by default (DHL or Japan Post Priority Shipping + tracking). Please head to the Customer Portal to make your choice.

Country List and Available Shipping Method

Tips: Ctrl + F your country name to swiftly find out which group it belongs to!

DHL - Country Group 1 (Estimated Delivery Time - 2~5 Days/ $10.50 Shipping Fee)

Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Cook Islands, Fiji, Hong Kong, India, Kiribati, Republic of Korea, Lao People's Democratic Republic, Macao, Malaysia, Marshall Islands, Micronesia, Myanmar, Nauru, New Caledonia, Niue, Palau, Philippines, Samoa, Singapore, Solomon Islands, Taiwan Republic Of China, Thailand, Timor Leste, Tonga, Tuvalu, Vanuatu, Vietnam

DHL - Country Group 2 (Estimated Delivery Time - 2~5 Days After Shipping/ $12.50 Shipping Fee)

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Greece, Vatican City State Holy See, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, New Zealand, Papua New Guinea, Romania, San Marino, Slovenia, Sweden, Switzerland, United Kingdom*, United States (TokyoTreat and Sakuraco Only)

*UK will use DHL for YumeTwins and nomakenolife, and Priority Shipping+Tracking for TokyoTreat and Sakuraco

Express Shipping + Tracking - (Estimated Delivery Time - 5~10 Days After Shipping/ $12.50 Shipping Fee)

United States (YumeTwins/nomakenolife)

Priority Shipping + Tracking - (Estimated Delivery Time - 14~28 Days After Shipping/ $12.50 Shipping Fee)

Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Cayman Islands, China, Colombia, Ecuador, Egypt, Falkland Islands (Malvinas), Faroe Islands, Finland, French Southern Territories, Gabon, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Indonesia, Isle of Man, Jersey, Kazakhstan, Lebanon, Mexico, Netherlands, Norway, Panama, Pitcairn, Poland, Portugal, Qatar, Serbia, Spain, Sudan, Suriname, Tajikistan, Tunisia, Turkey

Surface Mail - (Estimated Delivery Time - 60~90 Days After Shipping/ Free Shipping)

Albania, Algeria, Angola, Aruba, Belarus, Cameroon, Ethiopia, French Polynesia, Georgia, Ghana, Guam Israel, Jordan, Kenya, Kyrgyzstan, The Former Yugoslav Republic Of Macedonia, Madagascar, Mauritius, Republic of Moldova, Montenegro, Morocco, Mozambique, Norfolk Island, Oman, Peru, Puerto Rico, Réunion, Russian Federation, Saudi Arabia, Senegal, Sierra Leone, Slovakia, South Africa, United Republic Of Tanzania, Togo, Trinidad and Tobago, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, U.S. Virgin Islands, Zimbabwe

*We can't ship Sakuraco box via Surface Mail.

Skip Option Only

Antigua and Barbuda, Argentina, Bahrain, Barbados, Belize, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Chile, Costa Rica, Côte D'Ivoire, Cuba, Djibouti, Dominican Republic, El Salvador, French Guiana, Guatemala, Guyana, Heard Island and Mcdonald Islands, Honduras, Islamic Republic Of Iran, Iraq, Jamaica, Kuwait, Malawi, Maldives, Martinique, Mongolia, Namibia, Nepal, Nicaragua, Nigeria, North Korea, Pakistan, Paraguay, Rwanda, Saint Kitts and Nevis, Saint Pierre and Miquelon, South Georgia And The South Sandwich Islands, Sri Lanka, Swaziland, Syria, Tokelau, Turkmenistan, Uruguay, Yemen, Venezuela, Zambia

If you have any questions regarding the shipping information, feel free to reach our support team from your Customer Portal or Contact Form.