Important! Major Shipping Method Updates!

Important Announcement Regarding International Shipping

Starting from the August 2020 box, we will be removing the Surface Mail shipping option and using trackable and Express Shipping instead. The Express Shipping option may use DHL, EMS or an alternative service that still maintains the same speed and convenience. Customers are able to track the shipment of their box and receive it quickly and safely, which we feel is most important during these uncertain times. By doing so, we hope to reduce the number of delayed boxes and the uncertainty that comes with boxes that can’t be tracked.

For countries that don’t support Express Shipping, we’ll be shipping your boxes with Japan Post Priority Shipping + Tracking. 

Please see our comprehensive Country List below to check which shipping method your country falls under.

 

1/19/2021 Important Update

Due to COVID-19 related global shipping price increases from shipping companies for 2021, we have to make a small adjustment to our shipping fees. The new shipping fee will only increase by $1.55 for all trackable shipping methods. 

So, if the shipping method for your country is Priority Shipping+tracking/Express Shipping+tracking, the shipping fee for Group 1 will be $10.50/box and for Group 2 it will be $12.50/box. 

Please note, if you have already subscribed to our prepaid plan (3/6/12 months) after 1st November 2020, and have paid the full amount upfront, you will not be affected by the new shipping fees until your plan renews.

However, if you have subscribed to our prepaid plan (3/6/12 months) before 1st November 2020, or are a monthly subscriber, and pay the shipping fee monthly, your new shipping fee will take place on 1st February 2021.

 

11/1/2020 Important Update

For US Based YumeTwins and nomakenolife Subscribers: 

We’ve been exploring new shipping options that will help our subscribers avoid potential customs fees while still having fast shipping and tracking capabilities. 

From 11/1/2020, we will be partnering with a new shipping partner who will be delivering your box from our Tokyo warehouse to your door. They will hand it to USPS once it reaches the US and they will handle the final delivery.

With our new shipping partner, you’ll still get the same express experience with an estimated shipping time of 5 - 10 days after shipping and detailed box tracking, so you can keep track of it every step of the way! 

 

Country List and Available Shipping Method

Please find a full list of the countries we ship to and which shipment method is available to that location.

Please note that these shipping methods are not interchangeable, but may be subject to change depending on the most recent international shipping situation developments

Tips: Ctrl + F your country name to swiftly find out which group it belongs to!

Express Shipping + Tracking- Country Group 1 (Estimated Delivery Time - 2~5 Days After Shipping/ $10.50 Shipping Fee)

Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Fiji, Hong Kong, India, Kiribati, Lao People's Democratic Republic, Macao, Malaysia, Marshall Islands, Micronesia, Myanmar, Nauru, Niue, New Caledonia, Philippines, Palau, Republic of Korea, Singapore, Taiwan Republic Of China, Samoa, Timor Leste, Tonga, Tuvalu, Vanuatu, Solomon Islands, Thailand, Vietnam

Express Shipping + Tracking- Country Group 2 (Estimated Delivery Time - 2~5 Days After Shipping/ $12.50 Shipping Fee)

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Greece, Vatican City State Holy See, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, New Zealand, Papua New Guinea, Romania, San Marino, Slovenia, Sweden, Switzerland, United Kingdom*, United States (TokyoTreat and Sakuraco Only)

*UK will use Express Shipping for YumeTwins and nomakenolife, and Priority Shipping+Tracking for TokyoTreat and Sakuraco

Express Shipping + Tracking - (Estimated Delivery Time - 5~10 Days After Shipping/ $12.50 Shipping Fee)

United States (YumeTwins/nomakenolife)

Priority Shipping + Tracking - Country Group 1 (Estimated Delivery Time - 14~28 Days After Shipping/ $12.50 Shipping Fee)

Andorra, Argentina, Armenia, Azerbaijan, Bosnia and Herzegovina, Cayman Islands, China, Chile, Colombia, Ecuador, Egypt, Falkland Islands (Malvinas), Faroe Islands, Finland, French Southern Territories, Gabon, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Indonesia, Isle of Man, Jersey, Kuwait, Lebanon, Mexico, Netherlands, Norway, Panama, Pakistan, Pitcairn, Poland, Portugal, Qatar, Serbia, Spain, Sudan, Suriname, Tajikistan, Turkey

Priority Shipping + Tracking - Country Group 2 (Estimated Delivery Time - 14~28 Days After Shipping/ $10.50 Shipping Fee)

Cook Islands

 

Surface Mail - (Estimated Delivery Time - 60~90 Days After Shipping/ Free Shipping)

Albania, Algeria, Angola, Aruba, Belarus, Cameroon, Ethiopia, Georgia, Ghana, Guam, Israel, Jordan, Kazakhstan, Kenya, Kyrgyzstan, The Former Yugoslav Republic Of Macedonia, Madagascar, Mauritius, Republic of Moldova, Montenegro, Morocco, Mozambique, Norfolk Island, Oman, Peru, Puerto Rico, Réunion, Russian Federation, Saudi Arabia, Senegal, Sierra Leone, Slovakia, South Africa, United Republic Of Tanzania, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, U.S. Virgin Islands, Zimbabwe

*We can't ship Sakuraco box via Surface Mail.

Skip Option Only

Antigua and Barbuda, Bahrain, Barbados, Belize, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Costa Rica, Côte D'Ivoire, Cuba, Djibouti, Dominican Republic, El Salvador, French Guiana, French Polynesia, Guatemala, Guyana, Heard Island and Mcdonald Islands, Honduras, Islamic Republic Of Iran, Iraq, Jamaica, Malawi, Maldives, Martinique, Mongolia, Namibia, Nepal, Nicaragua, Nigeria, North Korea, Northern Mariana Islands, Paraguay, Rwanda, Saint Kitts and Nevis, Saint Pierre and Miquelon, South Georgia And The South Sandwich Islands, Sri Lanka, Swaziland, Syria, Tokelau, Turkmenistan, Uruguay, Yemen, Venezuela, Zambia

 

If you have any questions regarding the shipping information, feel free to reach our support team from your Customer Portal or Contact Form.

Have more questions? Submit a request

Comments

Powered by Zendesk