Payment errors can occur if your credit card has expired or if there’s insufficient balance. Please ensure your credit card is active, has a valid expiration date, and has enough funds available.
If you continue to experience issues, we recommend switching to PayPal and linking it to an active credit card for payment.
If your card has already been charged, but you can’t find your subscription details in the Customer Portal, please contact our support team. When reaching out, kindly provide your full name, shipping address, billing address, and a screenshot of the transaction so we can investigate further.
ZIP Code Error
ZIP code validation errors typically happen when the details registered on your card don’t match the billing information you’ve entered. Please double-check that the ZIP code you’ve provided matches the one on file with your card issuer. If you’ve recently moved, it may take up to 3 months for your bank to update your information, so you may want to contact them for assistance.
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