You are only eligible for a refund if your box has been returned to our office. Once we receive the returned package, JapanHaul will contact you to confirm the refundable amount for your order.
If you selected a trackable shipping method, we highly recommend using your tracking number to monitor the status of your shipment. You can also check with your local postal office to confirm the whereabouts of your package.
Unfortunately, if you chose a non-trackable shipping method, we are unable to offer refunds for lost or delayed shipments unless the box is returned to our office. Since the shipping option is the customer's responsibility, we cannot take liability for lost packages in such cases. We sincerely regret any inconvenience this may cause and appreciate your understanding.
Avoiding Lost Packages:
One of the most common reasons for lost shipments is an incorrect shipping address. To prevent delivery issues, please double-check that all address details are accurate before completing your order.
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