What should I do if my box is missing an item or arrives damaged?

In the case an item comes damaged (or expired from the manufacturer) or is missing (box is physically intact but an item is not in your box), please contact our support team.

You are required to submit the pictures mentioned below in order for our support team to expedite a resolution:

1. Pictures of all sides of the box (applies to both missing and damaged item issue)
2. Pictures of all items received in the box (applies to both missing and damaged item issue)
3. Pictures of individual items, showing the damaged part (applies to damaged item issue)

Kindly note that all missing or damaged items must be reported within 60 days of shipping to qualify for further investigation and compensation.

Validity of a damaged item will be at the discretion of the support agent. 

Any damages to the boxes or the packaging of a product will not quality for replacement if the content is undamaged. Broken items such as cookies, chips, or other fragile snacks also may not quality for replacement. 

Our team will promptly offer you a coupon code or a partial refund for any damaged or missing items based on your report.