We sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how important it is for your package to arrive on time, and we appreciate your patience. Please note that delivery times and tracking availability may vary depending on the shipping method you selected at checkout.
If your package has not arrived within the expected delivery timeframe and you chose a trackable shipping method, we kindly ask you to take the following steps:
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Check your tracking number: Locate your tracking number in your shipping confirmation email or by logging into your account under the ‘My Orders’ section.
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Monitor the shipment status: Visit the shipping carrier’s website and enter your tracking number to see the most up-to-date delivery information.
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Contact your local post office: If your package appears to be delayed or stuck in transit, we recommend reaching out to your local post office for further details, as they may have more information regarding the status of your shipment.
If, after checking with the postal office, you are still unable to locate your package or it appears to be lost, please reach out to our Customer Support Team for further assistance. Kindly provide your order number when contacting us so we can investigate the issue and work toward a resolution for you as quickly as possible.
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